Privacy policy

Last updated: July 2026.

Below is a short overview of what data we process through this site and what choice you have. Our full business details are in the footer.

1. Who processes your data?

ELBM Cleaning is the data controller. Full business details (trade name, enterprise number, address) are in the footer at the bottom of every page. Questions about your data? Email elbm-cleaning@hotmail.com or call us via the number in the footer.

2. What data do we process?

When you submit the contact or quote form, we receive what you fill in: name, email, phone number, address and the content of your message or request. In addition, our hosting partner records technical data (such as your IP address) in server logs for site operation and security.

3. Cookies

We only set strictly necessary cookies. With your consent in the cookie banner we load Google Analytics to anonymously measure visits. No consent = no analytics. We store your choice locally in your browser (localStorage) so the banner does not reappear every visit. You can change your preference at any time via the “Cookie settings” button at the bottom of the page.

4. External services

Formspree processes your form submissions so they reach us (policy at formspree.io). Google Analytics measures visits with consent, with IP anonymisation enabled. WhatsApp buttons take you to the Meta app, which has its own privacy terms.

5. How long do we keep your data?

We keep form submissions no longer than necessary to handle your enquiry or request, unless legal obligations require longer (e.g. for invoicing). Technical logs are rotated automatically by our hosting partner.

6. Your rights

You have the right to access, correct, delete, restrict and port your data, and to withdraw consent. Send requests to elbm-cleaning@hotmail.com. If you are not satisfied with how we handle your data, you can lodge a complaint with the Belgian Data Protection Authority (gegevensbeschermingsautoriteit.be).

7. Changes

This privacy policy may be updated. The most recent version is always on this page.